Welcome to our shipping and warehouse policy! We aim to provide fast and reliable delivery worldwide. Below you will find all the necessary information about our general guidence, warehouse and supported countries, and customs policies.

General Shipping Guidance​

1. Accurate Shipping Details Required: Please ensure your shipping address and postal/ZIP code are entered using standard English letters and numerals only. Inaccurate or non-standard formats may delay processing.

2. Review Your Order Before Payment:We currently do not offer a grace period for editing orders after placement — please double-check all items, quantities, and shipping details before confirming payment. Due to system automation and time zone differences, you may face with delays.

3. Inspect Upon Delivery: In accordance with international courier standards, we strongly recommend inspecting your package for visible damage before signing for receipt. If damage is apparent, refuse delivery or note it with the carrier. Claims for transit damage cannot be accepted if the package was signed for without documented inspection.

4. Customs Duties and Taxes:All import duties, taxes, customs fees, and related charges levied by your country’s government are solely the responsibility of the customer. These fees are not included in your order total and are not controlled by us.

Additionally, we are legally required to collect certain taxes (including VAT, sales tax, or withholding tax) where applicable under local law. Such amounts will be calculated and added to your order at checkout — you are responsible for their payment.

5. Priority Fulfillment Based on Location While you may select a preferred warehouse during checkout, we will always prioritize shipping your order from the nearest available warehouse to your location to minimize transit time.

6. Split Shipments If your order contains items sourced from different inventory locations (warehouses), the items will be shipped separately and will arrive in multiple packages with individual tracking numbers and may arrive on different days.

7. Regional Restriction

• Orders from the US Warehouse can only be shipped to the US supported states.
• Orders from the German Warehouse can only be shipped to the supported countries.

8. High Cost and Inspection Risk on Battery Goods Express shipping channels for battery products incur significantly higher shipping fees and are subject to an increased rate of customs inspection due to strict aviation safety regulations.

Regional Warehouses and Supported Counties​

German Warehouse Supported Countries:​

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

US Warehouse Supported States/Regions:​

South Alabama, Arkansas, Delaware, Florida, Georgia, Kentucky, Louisiana, Maryland, Mississippi, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Virginia, West Virginia.

Midwest Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, Pennsylvania, South Dakota, Wisconsin.

West Arizona, California, Colorado, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, Wyoming.

Northest Connecticut, District of Columbia, Maine, Massachusetts, New Hampshire, New Jersey, New York, Rhode Island, Vermont.

Shipping Methods on platforms and Carriers

We utilize various carriers to ensure global reach and cost efficiency. Shipping costs depend on the weight and chosen method. The exact cost and delivery time will be calculated at the checkout page.

We reserve the right to update or revise this Shipping & Warehouse Policy at any time to reflect changes in our operations, shipping practices, carrier requirements, or applicable laws and regulations. The latest version will always be posted on this page, and continued use of our website after any updates constitutes your acceptance of the revised policy.

For further assistance, contact us at Discord or email to [support@heltec.com] or visit our forum.

Last Updated: Dec 2025

Imagine this: you need to track 40 athletes in real-time over a 250 km distance in the mountains, where there isn't a single cell tower in sight. That was the exact challenge I faced at the RusXFly paragliding race. In this article, I'll tell you how we solved it with LoRa, Heltec modules, and a whole lot of enthusiasm.

On October 5, 2025– A significant communications experiment took place on the island of La Réunion in the Indian Ocean. The Gaulix network, a local communication system based on the Meshtastic open-source protocol and LoRa technology, successfully completed its first large-scale island-wide test.

Designed to provide a vital information lifeline for residents when traditional networks fail during extreme weather events such as hurricanes, the initiative represents a major step towards community resilience. Heltec, a provider of LoRa devices and Lora solutions, proudly supported this visionary community-led project with its hardware and technical expertise.

This Thanksgiving, we want to express our heartfelt gratitude to all our amazing customers and community members.
May your holiday be filled with warmth, laughter, and cherished moments with friends and family.
Thank you for being part of the Heltec family — your support inspires us to innovate and create every day!

Shenzhen, China – November 15–16, 2025 – The Heltec team recently attended Maker Faire Shenzhen 2025, one of Asia’s most influential gatherings for makers, innovators, and technology enthusiasts. The event brought together hundreds of exhibitors from across the globe, showcasing advancements in robotics, AI, embedded systems, sensing technologies, and next-generation hardware.

Pioneering a New Era of Long-Range, High-Speed Wireless Connectivity for IoT​

To meet the growing demand for long-range, high-speed, and stable wireless communication in Internet of Things (IoT) applications, we proudly introduce the HC-02 Wi-Fi HaLow Transparent Transmission Module.

Powered by the advanced ESP32-S3 and MM6108Q chipsets, this module offers exceptional processing capability and can be directly controlled via UART AT commands—no SDK development required.

In Chengdu, November 2025 —The four-day 11th IEEE World Forum on Internet of Things (IEEE WF-IoT 2025), held October 27–30 in Chengdu, SiChuan Province, concluded successfully. Under the theme “Smart and Sustainable IoT,” the forum brought together IoT experts, industry representatives and practitioners from around the world. As a Chengdu-headquartered provider of IoT devices and integrated solutions, Heltec participated actively in the forum and returned with important insights across three dimensions: trend capture, field validation and channel engagement.

Innovation isn't just a technological issue, but a social and cultural shift. Maker Faire Rome makes innovation accessible and enjoyable to all, a showcase of passion. Being there was a deeply rewarding experience, made possible thanks to the Italian Radio Amateurs Association (Associazione Radioamatori Italiani), club of Roma Capitale APS, which for the third consecutive year presented a valuable project: "OFF-GRID radio communications, the radio always works."

Recently, some users have expressed concerns about LoRa 32 V4 receiver sensitivity. Let me tell you the conclusion first: Don't worry, compared with V3, V4 performs better both in receiver and transmission.

This article will demonstrate this through both communication principles and experiments.

Step 1​

Fork Heltec Wi-Ki repository, and clone the forked project into local. Copy the contest-content-template file in the news folder, rename it into your project name, lowercase, spaces are replaced by -.

Enter the folder and change the name of "contest-content-template.md" to the same as the parent directory.

Now your folder structure should look like this

Heltec_Docs_News/
├── docs/                           # Document Directory
│   ├── devices/             # Wiki Document 1
│   ├── platform/             # Wiki Document 2
│   ├── intro.md
│   └── platforms.md
│
├── news/                           # Document Directory
│   ├── my-project-name/             # Wiki Document 1
│   │   ├── img/
│   │   │   ├── 01.svg
│   │   │   ├── 02.png
│   │   │   ├── 03.png
│   │   │   ├── 04.png
│   │   │   └── ...
│   │   └── my-project-name.md         # Wiki in subdirectories
│   ├── contest-content-template/             # Wiki Document 1
│   ├── contest-content-template-usage-guide/             # Wiki Document 2
│   ├── 2025-Heltec-Maker-Contest.md
│   ├── 2025-Heltec-Maker-Contest-Privacy-Policy.md
│   ├── authors.yml
│   └── tags.yml
│
├── scripts/
│   └── ...
│
├── src/
│   └── ...
└── ...

Step 2​

Now you can start creating your project in the my-project-name.md file. Put the relevent pictures into the img directory under my-project-name. Submit a PR to Heltec Wi-Ki repository, then wait for review. After the review is passed, your post will be displayed on Heltec News Page.